I received a call from a manager at Amazon where we spoke about an issue I had with receiving a Santec 6150EY-TM75 75-10-Satin Nickel/Polished Chrome Bathroom Faucets 3 PC Roman Tub Filler Faucet where ultimately I had to pick Santec 6150EY-TM75 75-10-Satin Nickel/Polished Chrome Bathroom Faucets 3 PC Roman Tub Filler Faucet up at a FedEx distribution center, when I could not arrange to have it delivered there for my pick up. He did acknowledge that I had a right to be upset and that mistakes were made in dealing with this situation. A significant amount of integrity was displayed by these actions and also an offer for amends in the future. I will be following up with an email to be passed onto their CEO on how to adjust their shipping process to allow some more flexibility and still protect from fraud.
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